Women's Only Membership
Please read the following and accept the terms and conditions below:
1. Our agreement
1.1. These terms are a Membership Agreement between you and Hume City Council Leisure Centres (Hume City Council – ABN 14 854 354 856).
1.2. It is important that you have read and understood all the terms and conditions of the Agreement before agreeing to these terms.
1.3. It is also important that you understand that by signing up to this membership you agree to the following stipulated terms and conditions.
1.4. Please contact us if you have any questions.
2. General Terms
2.1. Inappropriate behaviour by a member which is deemed by management likely to lead to injury, harassment or embarrassment to any member or employee of Hume Leisure, or damage to any equipment or building belonging to Hume Leisure may see the member suspended from use of the facility with no refund of fees or extension to their term of the membership.
2.2. Smoking is prohibited in all Hume City Council facilities. The consumption of or being under the influence of alcohol within the centres or their grounds is not permitted and may result in cancellation of membership.
2.3. Memberships are valid for one person only; multiple people cannot share one membership.
2.4. I acknowledge that if I provide access to the centre for a non-member, I may have my membership cancelled and charged a $250 penalty which will be automatically debited from my bank account or credit card. I understand that this policy is applicable regardless of whether the person I provide access to exercises or not.
2.5. A breach of any condition of this membership may result in the immediate suspension or cancellation of your membership by management.
2.6. Any matter where a person is suspected of consuming or trafficking illegal substances will be referred to the police. Any member found committing a crime on the premises of any Hume City Council Leisure facility will have their membership cancelled immediately and the matter will be referred to the police.
2.7. Financial members of any Hume Leisure facility have reciprocal membership rights at all Hume City Council Leisure operated facilities (may exclude promotional membership types) during women’s only operating hours.
2.8. Management reserves the right to alter or amend the conditions of the membership with 14 days’ notice.
2.9. No clause or term in these conditions is intended to exclude the operation of any condition or warranty implied by the Competition and Consumer Act 2010 and any such claim or term, if any, shall be severable and of no force or effect.
2.10. Personal property cannot be held at reception and no responsibility will be taken for property brought into the centre. Lockers are available free-of-charge to members and a fee to non-members. Lost locker keys will incur a replacement fee.
2.11. By entering any Hume City Council Leisure Centre, you agree to comply with the terms and conditions of entry, which are displayed at the main entrance and throughout these facilities, and relevant signage which may be erected within the facility. This includes signage outlining behaviour requirements around swimming facilities.
2.12. When you use our facilities, you acknowledge obvious risk which is inherent with the use of swimming facilities and will take reasonable care.
2.13. At all times while within a Hume City Council Leisure Centre, you will comply with the reasonable direction of all staff members.
2.14. Unused credits are non-refundable and non-transferable to future or current card holders.
2.15. Membership access keys always remain the property of Hume City Council. Management reserves the right to request a membership access key from any person at any time.
3. Health and safety
3.1. When you use our facilities, we expect you to be medically sound to undertake physical activity. If you are unsure, please seek medical advice from your doctor.
3.2. You warrant that information you give us will be true and accurate and not otherwise misleading to the best of your knowledge.
3.3. You agree to not use our facilities if you are suffering from any form of illness, disease, injury or other condition that could be a risk to your health or safety, or that of other members and guests.
4. Centre closures
4.1. For a variety of reasons, we may be required to close our centre or prevent access to an area for a period of time.
4.2. If this occurs, we will communicate your membership options and access.
4.3. We will make every effort to advise you about changes in membership conditions, or facility closures via email, phone, on our website and/or across our social media platforms with 14 days’ notice.
6. Membership
6.1. Membership Wristbands must be presented at reception or gates for each student upon entry.
6.4. Parent/Guardians must actively supervise their children in the water in line with the Centre’s “Watch Around Water” safety program.
6.5. Children under 5 – must be fully supervised and remain within arm’s reach of an adult/guardian (16 years or older) and wear a pink wristband provided by staff
6.6. Children 5-9 – must be accompanied into the facility and constantly supervised by a parent/guardian (16 years or older) and wear a yellow wristband provided by staff
6.7. Children who are not supervised will be removed from the water.
6.8. Management reserves the right to terminate or suspend your Womens Only membership for not complying with any of the terms and conditions listed.
6.9. Members are entitled to a complimentary access key. Waterslides are not included in the membership and are an additional charge. Aquatic access is limited to booked session time only, facility access outside of booked session will incur normal admission charges. No other person can utilise this membership to access the facility.
6.10. Reciprocal access to the pools is for women only sessions at all Hume Leisure Facilities.
7. Missed Lessons
7.1. Credits or make up lessons will not be issued for missed classes with the exception for medical reasons.
7.2. If there is a medical condition that will prevent attendance you can apply in writing for a credit provided it is a minimum of 2 consecutive weeks up to a maximum of 4 weeks
7.3. Doctors certificates must be received for all credit requests and only the dates specified will be credited
7.4. If the absence will be for more than 4 weeks, we will remove the studentfrom their class. They can be re enrolled upon recovery into an available class at the time, we are not able to hold a position for more than 4 weeks.7.5 Suspension will be offered during Ramadan, suspension request must be submitted in writing 2 weeks before date of absence.
7.6 You cannot suspend your Womens Only membership under any further circumstances.
7.7. Credits can only be supplied to the person recorded on the medical certificates, not siblings or other family members.
7.8. Lessons are not conducted on public holidays or school holidays; we do not allocate make up lessons for public holidays.
8. Fees
8.1. Any fee increases from 1 July annually will be reflected in Hume City Council’s Fees and Charges Schedule.
8.2. Members who require a replacement membership wristbandwill incur an administration fee.
8.3. By signing a direct debit contract, you authorise Hume City Council to arrange for funds to be debited from your bank account for 24-fortnights a year. Direct debits will cease for a 2-fortnight period during December/January holidays. During womens only sessions throughout this period, you will still have access to our aquatic facilities.
9. Direct Debit
9.1. Membership fees will be payable by direct debit from your nominated debit or credit card account.
9.2. When applying for a membership, you will be required to complete a Direct Debit Payment Agreement with our biller EziDebit Pty Ltd (ACN 096 902 813).
9.3. The Direct Debit Payment Agreement is separate to this Agreement.
9.4. By nominating a credit or debit account, you authorise EziDebit to deduct all fees and charges applicable under this Agreement.
9.5. Your Membership Fees are payable in fortnightly direct debit payments from your membership start date.
9.6. It is your responsibility to ensure that there are enough funds in your account to allow a debit payment to be made in accordance with the Direct Debit Request.
9.7. If there are insufficient funds in your account to meet a debit payment you may be charged a fee and/or interest by your financial institution;
9.8. If your direct debit payment is declined, you will be required to pay any outstanding balance at a Hume City Council Leisure Centre upon your next visit. Any outstanding payment remaining on your next scheduled direct debit date will be deducted from your nominated account. Access to the centre will be denied whilst an outstanding balance exists.
9.9. Your Membership may be terminated by us if you dishonour on more than two occasions within a term.
9.10. Members will be required to pay any outstanding fees as a condition of membership renewal.
9.11. Hume City Council will only refund deductions due to errors made by Hume City Council for the first month after cancelling.
9.12. If you believe that there has been an error in debiting your account, you should notify us directly and confirm that in writing.
9.13. If we conclude as a result of our investigations that your account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding.
9.14. Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter. If we cannot resolve the matter you can refer it to your financial institution which will obtain details from you of the disputed transaction and may lodge a claim on your behalf.
9.15. We will keep any transaction information (including your account details) confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
9.16. We will only disclose information that we have about you:
9.17. To the extent specifically required by law; or
9.18. For the purposes of administering your membership (including engaging third parties or disclosing information in connection with any query or insurance claim).
10. Cancelling your membership
10.1 Members may elect to cancel their membership without incurring any fee. A member must provide a cancellation request in writing whereby the membership will be cancelled within a 14-day period.
Feedback and complaints
If you would like to provide feedback or make a complaint, please speak to a member of our Customer Service team in centre, or email us at: splash@hume.vic.gov.au, or phone us on 9356 6800.
Alternatively you can fill in the below form
