Conditions of Entry

Conditions of Entry and Use

By entering Splash Aqua Park and Leisure Centre, you agree to adhere to the following terms and conditions:

General conditions

• You will follow the instructions of Hime Leisure Centre staff at all times.
• Smoking and the consumption of alcohol is prohibited.
• Offensive language, aggressive behaviour, littering, spitting, or being under the influence of alcohol or drugs is not permitted at any time.
• You must take reasonable care for your own health and safety, and for the health and safety of others.
• We reserve the right to close any part of the facility at any time at our discretion.
• You must comply with statutory evacuation drills and training exercises that will be undertaken regularly.
• You must not wilfully damage any property or equipment.
• We will not take responsibility for unattended personal items.
• Mobile phones are not to be used within change rooms.
• Photography of any kind is not permitted without approval of Centre management.
• By entering the facility, making use of the facilities or participating in any activities, you do so at your own risk.
• We reserve the right to refuse entry or evict any person from the centre for any breach of these conditions.
• You indemnify Hume City Council from and against all actions, costs, claims, charges, expenses, penalties, demands and damages which may be brought, made or claimed against them, from the use of the facilities at the centre.
• We reserve the right to search bags and belongings on entry and exit.

Aquatic areas

• You will follow staff instructions at all times.
• You will not run adjacent to pools, or while in aquatic areas due to the likely slippery surface.
• Children between 5 and 10 years of age will not be permitted into aquatic areas of the centre unless they are accompanied by a responsible person over 16 years of age.
• Children under 5 years of age must remain under the direct supervision of a person who is at least over 16 years of age.
• Any unsupervised children will be removed from the water until the responsible person over 16 years of age returns to supervise them.
• You acknowledge that:
• If you visit the facility with babies and/or toddlers, they will be required to wear water-proof aqua nappies at all times.
• People who suffer from incontinence must also wear water-proof nappies, pants or swimwear.
• Used nappies will be disposed of in dedicated nappy bins.
• After using the toilet or changing a nappy, you will wash your hands thoroughly with soap and water
• If a toilet accident occurs, you will notify our staff promptly.
• You will take note of any additional pool-specific rules, guidelines or recommendations listed on signage prior to entering Aquatic areas.

Warm water pool

• You will follow staff instructions at all times.
• This pool is for gentle exercise and rehabilitation purposes only, no lap swimming is allowed in this pool.
• Children under 16 years of age are not permitted in the warm water pool, unless authorised by centre management to undertake a prescribed program issued by a medical practitioner.
• Infants within parent’s arms are permitted under the strict condition that their use does not disrupt the gentle exercise of other users.
• Sections of this pool may be used for scheduled aquatic programs and public access may be restricted during these times.
• You will take note of any additional warm water pool-specific rules, guidelines or recommendations listed on signage prior to entering the aquatic area

Spas, Sauna and Steam Room - Conditions of use

• You will follow staff instruction at all times.
• Only members and guests aged 16 years and over are permitted to use the spas, sauna and steam room.
• Membership wrist bands, or casual use bands purchased from reception must be displayed upon request to use the spa, sauna and/or steam room.
• Do not use the spa, sauna and/or steam room if under the influence of drugs or alcohol
• Never put your head under water in the spa
• Appropriate swimming attire must be worn in these areas
• Sweat suits are prohibited from use in the steam, sauna areas for customer health and safety
• Reading material such as newspapers, books and magazines, or portable electrical devices are not permitted.
• You will remain seated in the spas, sauna and steam room.
• Oils are not permitted into the sauna or steam room.
• You will report any suspicious or reckless activity to our staff.
• You will take note of any additional spa/sauna/steam room-specific rules, guidelines or recommendations listed on signage prior to entering the aquatic area

Spas, Sauna and Steam Room - Safe usage

• The spa, sauna and steam rooms are heated environments and if you are concerned that it may adversely affect your health, we recommend you seek medical advice prior to use
• If you are pregnant, have existing health conditions or are using medications, we recommend you seek medical advice prior to use
• If you are currently or have recently been unwell, we do not recommend you using these facilities and seek medical advice prior to use
• It is not recommended to use these areas if you are fasting, or have not maintained hydration and/or nutrition
• Please ensure you stay well hydrated when using the spa, sauna and/or steam room
• It is safer not the use the spa, sauna and/or steam room alone
• It is recommended that you limit your use in these areas to 10-minutes at any one time.
• It is also recommended that you have a 10-minute break before re-entering any of these areas
• Immediately Report to a staff member if you or someone else is feeling unwell
• Please respect staff and patrons, by being considerate of your behavior, noise level and language
• Please report any suspicious activity to our staff

Spas, Sauna and Steam Room - Health and Hygiene

• If you or someone in your care has been unwell with stomach related symptoms including diarrhea in the past 14 days, please do not use our pools, spa, sauna and/or steam room
• Please shower with soap and water before using our pools, spa, sauna and/or steam room
• People who suffer from incontinence must wear waterproof nappies pants or swimwear
• Please dispose of used nappies in dedicated nappy bins
• Please wash your hands thoroughly with soap and water after using the toilet or changing a nappy
• Please notify our staff urgently is a toilet accident occurs
• It is recommended that you sit on a towel whilst in the sauna and/or steam room

Splash - Waterslides

• You will follow staff instructions at all times.
• All riders must be a minimum of 1.25 metres tall.
• You will take note of any additional slide-specific rules, guidelines or recommendations listed on signage prior to entering the waterslides.
• The following items are not permitted to be worn by persons using the Waterslides:
• Eye glasses unless securely fixed with head straps
• Swimming Goggles
• Loose jewellery, including neck chains and bracelets.
• Unsecured items in pockets.
• You will not use cameras or other photographic equipment while on the waterslide.

Health and safety

• When you use our facilities, you warrant that you are in good physical condition. You will not use our facilities if you know of any medical or other reason why you should not undertake physical activity. If you are unsure, please seek medical advice from your doctor.

• You agree to give us all relevant personal, health and fitness information both before and during the course of any exercise program or other activity which may affect your ability to use facilities or exercise equipment within the centre. You also agree to complete our Pre-Exercise Survey. Depending on how you answer the survey, in some cases, we may ask you to get further medical advice before using the facility.

• You acknowledge that our Pre-Exercise Survey or other screening does not substitute medical advice and guarantee against injury or death.

• You warrant that information you give us will be true and accurate and not misleading in any way.

• You agree to not use our facilities if you are suffering from any form of illness, disease, injury or other condition that could be a risk to your health or safety, or that of other members and guests.

Use of illicit substances

• You acknowledge that the distribution or use of illegal or performance enhancing drugs is illegal and will not use or distribute these substances in our centres or within Craigieburn ANZAC Park.

Consequences for inappropriate conduct

• You will not behave in a reckless manner, such as threatening or harassing others, damaging equipment, distribute or use illicit substances, or engage in personal training of other members. If you do so, your membership may be immediately cancelled, and you may be banned from entering our centres again.

Centre closures

• We may need to close our centre for a period of time, for example, due to an emergency, to undertake repairs or if required to for legal reasons.
• We may also need to refuse entry to certain areas within our centre during periods of peak demand.
• We will make every effort to advise our members about any closures via email, phone, on our website and/or across our social media platforms.

Feedback and complaints

If you would like to provide feedback or make a complaint, please speak to a member of our Customer Service team in centre, or email us at:  Hume_Leisure_Centres@hume.vic.gov.au