Terms and conditions user groups

User Groups Terms and Conditions

1. Our agreement

1.1 These terms are a membership agreement between you and Hume City Council Leisure Centres (Hume City Council – ABN 14 854 354 856).

1.2 It is important that you have read and understood all the terms and conditions of the Agreement before agreeing to these terms.

1.3 It is also important that you understand that by signing up to this agreement you agree to the following stipulated terms and conditions.

1.4 Please contact us if you have any questions.

2. General Terms

2.1 By entering any Hume City Council Leisure Centre, you agree to comply with the terms and conditions of entry, which are displayed at the main entrance and throughout these facilities, and relevant signage which may be erected within the facility. This includes signage outlining behaviour requirements around swimming facilities

2.2 Inappropriate behaviour by a member which is deemed by management likely to lead to injury, harassment or embarrassment to any member or employee of Hume Leisure, or damage to any equipment or building belonging to Hume Leisure may see the member suspended from use of the facility with no refund of fees or extension to their term of the membership.

2.3 User groups are not to provide direction to members of the public, rather notify a Hume Leisure staff member if they have any issues. 

2.2 At all times while within a Hume City Council Leisure Centre, you will comply with the reasonable direction of all staff members.

2.3 Discrimination or physical and verbal intimidation towards staff or fellow users will not be tolerated and may lead to exclusions from the facility.

2.4 Smoking and vaping is prohibited in all Hume City Council facilities. The consumption of or being under the influence of alcohol within the centres or their grounds is not permitted. Users under the influence of alcohol or drugs may be asked to leave the facility if their behaviour presents a risk to the reasonable comfort or public safety of users.

2.5 Any matter where a person is suspected of consuming or trafficking illegal substances will be referred to the police. Any member found committing a crime on the premises of any Hume City Council Leisure facility will have their membership cancelled immediately and the matter will be referred to the police.

2.6 A breach of any condition of this membership may result in the immediate suspension or cancellation of your membership by management.

2.7 Safety regulations and usage guidelines posted throughout the facility relating to various facilities, equipment or activities must be observed and followed at all times.

2.8 Users creating a disturbance by engaging in disruptive conversation above normal conversational noise levels; deliberately making excessive noise; shouting or talking in a disturbing fashion; or gratuitously using profanity or engaging in other disruptive conduct that constitutes a nuisance to other individuals will be asked to leave.

2.9 Management reserves the right to alter or amend the conditions of the membership with 14 days’ notice.

2.10 No clause or term in these conditions is intended to exclude the operation of any condition or warranty implied by the Competition and Consumer Act 2010 and any such claim or term, if any, shall be severable and of no force or effect.

2.11 Personal property cannot be held at reception, and no responsibility will be taken for property brought into the centre. Lockers are available free-of-charge to members and a fee to non-members. Lost locker keys will incur a replacement fee.

2.12 Hume City Council equipment remains the property of each Leisure Centre and must not be used unless by prior agreement. Personal equipment and individual training bags cannot be stored on site.

2.13 When you use our facilities, you acknowledge all risk which is inherent with the use of swimming facilities and will take reasonable care.

2.14 Users of the facility are required to wear appropriate attire and have clean personal hygiene. Users exhibiting bodily hygiene that is so offensive as to constitute a nuisance or health hazard to other individuals in the facility will be asked to leave

2.15 Users of the facility are required to wear appropriate attire and have clean personal hygiene. Users exhibiting bodily hygiene that is so offensive as to constitute a nuisance or health hazard to other individuals in the facility will be asked to leave.

2.15 Permission is required to be sought prior to taking photographs, audio and video recordings of individuals/groups/children. Filming/video recordings require the approval of Hume City Council’s Marketing Department.

2.16 Items for public display, including and not limited to brochures, flyers, and signs must be approved by facility management.

3. Health and safety

3.1 When you use our facilities, we expect you to be medically sound to undertake physical activity. If you are unsure, please seek medical advice from your doctor.

3.2 You agree to advise us of all relevant personal, health and fitness information before and during any exercise program or other activity which may affect your ability to use facilities or exercise equipment within the centre.

3.3 You warrant that information you give us will be true and accurate and not otherwise misleading to the best of your knowledge.

3.4 You agree to not use our facilities if you are suffering from any form of illness, disease, injury or other condition that could be a risk to your health or safety, or that of other members and guests.

4. Centre closures

4.1 For a variety of reasons, we may be required to close our centre or prevent access to an area for a period of time.

4.2 If this occurs, we will communicate your membership options and access.

4.3 We will make every effort to advise you about changes in membership conditions, or facility closures via email, phone, on our website and/or across our social media platforms with 14 days’ notice.

5. Water Safety

5.1 Parent/Guardians must actively supervise their children in the water in line with the Centre’s “Watch Around Water” safety program.

5.2 Children under 5 – must be fully supervised and remain within arm’s reach of an adult/guardian (16 years or older) and wear a pink wristband provided by staff.

5.3 Children 5-9 – must be accompanied into the facility and constantly supervised by a parent/guardian (16 years or older) and wear a yellow wristband provided by staff.

5.4 Children who are not supervised will be removed from the water.

6. Fees

15.1 Any fee increases from 1st July annually will be reflected in Hume City Council’s Fees and Charges Schedule.

7. Agreements

7.1 Any proposed changes to agreements must be submitted in writing to hume_Lesiure_centres@hume.vic.gov.au  Change requests should include a detailed explanation of the proposed modifications.

7.2 All requested changes will be reviewed by Hume City Council. Approval or rejection of the requested changes will be communicated to the requesting party within 14 days of receiving the request.

7.3 We offer a 7-day cooling off period, when new members have the option of cancelling & receiving a full refund. Requests for refund need to be made in writing to the centre via email.

Feedback and complaints

If you would like to provide feedback or make a complaint, please speak to a member of our Customer Service team in centre, or email us at: Hume_Leisure_Centres@hume.vic.gov.au, or phone us on 9356 6800.

Conditions of Entry and Use

By entering Hume City Council Leisure Centres, you agree to adhere to the following terms and conditions:

General conditions

• You will follow the instructions of Hume City Council Leisure Centres staff at all times.
• Smoking and the consumption of alcohol is prohibited.
• Offensive language, aggressive behaviour, littering, spitting, or being under the influence of alcohol or drugs is not permitted at any time.
• You must take reasonable care for your own health and safety, and for the health and safety of others.
• We reserve the right to close any part of the facility at any time at our discretion.
• You must comply with statutory evacuation drills and training exercises that will be undertaken regularly.
• You must not wilfully damage any property or equipment.
• We will not take responsibility for unattended personal items.
• Mobile phones are not to be used within change rooms.
• Photography of any kind is not permitted without approval of Centre management.
• By entering the facility, making use of the facilities or participating in any activities, you do so at your own risk.
• We reserve the right to refuse entry or evict any person from the centre for any breach of these conditions.
• You indemnify Hume City Council from and against all actions, costs, claims, charges, expenses, penalties, demands and damages which may be brought, made or claimed against them, from the use of the facilities at the centre.
• We reserve the right to search bags and belongings on entry and exit.

24/7 Gym

• You will follow staff instructions at all times.
• If you advise staff that you intend to use the Gym after operating hours (from 10pm to 5:30am), you agree to undergo an induction to after-hours use of the gym.
• You must understand how Personal Duress lanyard works and agree to use it only in an emergency.
• You will wear appropriate footwear and clothing.
• You will practice good personal hygiene by wiping down equipment when you have finished using it.
• Limit your time to 30 minutes on our cardio and 10 minutes on our weights equipment during peak times.
• You can use lockers provided for bags and other personal belongings as management does not take responsibility for unattended personal items.
• Return weights and other equipment away after use.
• Do not drop weights.
• Use safety collars on relevant equipment at all times.
• You will speak with a member of our staff if you are unsure on how to use our equipment.

Group Fitness Studio, Cycle Studio and Mind and Body Studio

• You will follow staff instructions at all times.
• Wear appropriate footwear and clothing.
• You will comply with our strict lateness policy - to ensure a safe and uninterrupted experience for all participants, you will not be permitted to join the class once it has started if you are late.
• Group fitness classes are available to eligible members who have group fitness classes included in their membership and to guests who have purchased a pass.
• You will exercise at an intensity that is comfortable for your fitness level.
• You will consult your instructor before the class if you have a current or previous injury, or need to modify how you do the class

Waterslides

• You will follow staff instructions at all times.
• All riders must be a minimum of 1.25 metres tall.
• You will take note of any additional slide-specific rules, guidelines or recommendations listed on signage prior to entering the waterslides.
• The following items are not permitted to be worn by persons using the Waterslides:
• Eye glasses unless securely fixed with head straps
• Swimming Goggles
• Loose jewellery, including neck chains and bracelets.
• Unsecured items in pockets.
• You will not use cameras or other photographic equipment while on the waterslide.

Aquatic areas

• You will follow staff instructions at all times.
• You will not run adjacent to pools, or while in aquatic areas due to the likely slippery surface.
• Children between 5 and 10 years of age will not be permitted into aquatic areas of the centre unless they are accompanied by a responsible person over 16 years of age.
• Children under 5 years of age must remain under the direct supervision of a person who is at least over 16 years of age.
• Any unsupervised children will be removed from the water until the responsible person over 16 years of age returns to supervise them.
• You acknowledge that:
• If you visit the facility with babies and/or toddlers, they will be required to wear water-proof aqua nappies at all times.
• People who suffer from incontinence must also wear water-proof nappies, pants or swimwear.
• Used nappies will be disposed of in dedicated nappy bins.
• After using the toilet or changing a nappy, you will wash your hands thoroughly with soap and water
• If a toilet accident occurs, you will notify our staff promptly.
• You will take note of any additional pool-specific rules, guidelines or recommendations listed on signage prior to entering Aquatic areas.

Warm water pool

• You will follow staff instructions at all times.
• This pool is for gentle exercise and rehabilitation purposes only, no lap swimming is allowed in this pool.
• Children under 16 years of age are not permitted in the warm water pool, unless authorised by centre management to undertake a prescribed program issued by a medical practitioner.
• Infants within parent’s arms are permitted under the strict condition that their use does not disrupt the gentle exercise of other users.
• Sections of this pool may be used for scheduled aquatic programs and public access may be restricted during these times.
• You will take note of any additional warm water pool-specific rules, guidelines or recommendations listed on signage prior to entering the aquatic area

Spas, Sauna and Steam Room - Conditions of use

• You will follow staff instruction at all times.
• Only members and guests aged 16 years and over are permitted to use the spas, sauna and steam room.
• Membership wrist bands, or casual use bands purchased from reception must be displayed upon request to use the spa, sauna and/or steam room.
• Do not use the spa, sauna and/or steam room if under the influence of drugs or alcohol
• Never put your head under water in the spa
• Appropriate swimming attire must be worn in these areas
• Reading material such as newspapers, books and magazines, or portable electrical devices are not permitted.
• You will remain seated in the spas, sauna and steam room.
• Oils are not permitted into the sauna or steam room.
• You will report any suspicious or reckless activity to our staff.
• You will take note of any additional spa/sauna/steam room-specific rules, guidelines or recommendations listed on signage prior to entering the aquatic area

Spas, Sauna and Steam Room - Safe usage

• The spa, sauna and steam rooms are heated environments and if you are concerned that it may adversely affect your health, we recommend you seek medical advice prior to use
• If you are pregnant, have existing health conditions or are using medications, we recommend you seek medical advice prior to use
• If you are currently or have recently been unwell, we do not recommend you using these facilities and seek medical advice prior to use
• It is not recommended to use these areas if you are fasting, or have not maintained hydration and/or nutrition
• Please ensure you stay well hydrated when using the spa, sauna and/or steam room
• It is safer not the use the spa, sauna and/or steam room alone
• It is recommended that you limit your use in these areas to 10-minutes at any one time.
• It is also recommended that you have a 10-minute break before re-entering any of these areas
• Immediately Report to a staff member if you or someone else is feeling unwell
• Please respect staff and patrons, by being considerate of your behavior, noise level and language
• Please report any suspicious activity to our staff

Spas, Sauna and Steam Room - Health and Hygiene

• If you or someone in your care has been unwell with stomach related symptoms including diarrhea in the past 14 days, please do not use our pools, spa, sauna and/or steam room
• Please shower with soap and water before using our pools, spa, sauna and/or steam room
• People who suffer from incontinence must wear waterproof nappies pants or swimwear
• Please dispose of used nappies in dedicated nappy bins
• Please wash your hands thoroughly with soap and water after using the toilet or changing a nappy
• Please notify our staff urgently is a toilet accident occurs
• It is recommended that you sit on a towel whilst in the sauna and/or steam room